Payment Method

1) Credit Card:: We use Stripe as our payment gateway. Via Stripe, all major credit cards including Master Card, Visa and American Express are accepted.

2) PayNow: Quote UEN Number: 201931886K. 

WhatsApp us at https://wa.me/+6565203821 or email to hello@fruittybob.com with a snapshot of the bill reference so we can confirm receipt of your payment.

3) Bank Transfer:: Maybank Corporate Account 0405-1077-620

WhatsApp us at https://wa.me/+6565203821 or email to hello@fruittybob.com with a snapshot of the bill reference so we can confirm receipt of your payment.

Delivery

1) Door Delivery 

A) Delivery can only be arranged upon successful payment. 

B) Currently, we only accept orders within Singapore.

C) Delivery Charges

– Within Singapore main island, we charge a flat rate of $5 for door delivery

– $10 for delivery to CBD.

– $20 for delivery to Jurong Island/Tuas District/ Sentosa Island

E) We apologise for not able to deliver to all other offshore island delivery other than those mentioned above until we own a boat! 

F) For orders above $80 you will enjoy free delivery for Singapore main island and above $200 for CBD/Jurong Island/Tuas Area/ Sentosa Island.

G) Tracking code will be provided for you to track the delivery status.

2) Braddell MRT:  Pre-arranged self collection (at no charge) that matches both parties’ schedule. Please indicate under remarks/comments when placing your order. Please indicate at least 3 preferred meetup timings so we can contact you further to confirm.

3) Special Delivery: We can deliver personally (at no charge) if the delivery venue is within Toa Payoh area!

Don’t be shy, say hello! 🙂

Note: We will not be able to deliver to areas that are restricted (e.g. military) and free trade zones (Changi cargo & sea ports). However, if you do have such request, please email us at hello@fruittybob.com and we can discuss on how to assist with your request, at our furthest possible reach.

How long will it take to receive my items once I’ve ordered?

We will deliver to you within 2-4 working days upon processing your orders.

Returns & Refunds

Goods once purchased cannot be returned or exchanged except for wrong delivery order or defects.

In instances of wrong delivery or defects, the returned items must be in their original condition, with item (in any) all intact.

Please check your item upon receipt if its in order and check for any defect. Do take a photo and send it immediately to us via WhatsApp @ https://wa.me/+6565203821  within 12 hours and quote your receipt number. We apologise that any defect reported after 12 hours will not be accepted.

The customer will be responsible for all delivery charges incurred to return the items and provide a tracking code for us to track the return parcel. We will not be responsible for any lost parcels.

How should I store the dried fruits? Do I need to refrigerate them?

We highly recommend storing the dried fruits in a cool, dark place. Store them away from direct sunlight and heat.

How should I store the nougats & nougats crackers? Do I need to refrigerate them?

It is recommended to store the nougats in the refrigerator at 25 degrees and below. Serve it chilled or at room temperature.

Wholesaler / Distributor / Retailer and other Business Opportunities

We are an importer, wholesaler and retailer. We would love to hear from you on how to collaborate. Drop us an email at hello@fruittybob.com or fill up the enquiry form and we will get back to you as soon as possible.

You have suggestions for us?

We would love to hear from you! Talk to us via our email at hello@fruittybob.com or inquiry form. We are a small team that love what we do & always giving our best. Suggestions will help us improve your online buying experience.

You have any other questions?

Feel free to contact us via our email at hello@fruittybob.com or fill up the inquiry form. We will be more than happy to address your queries.

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